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Customers’ Relation and Research Directorate serves as a bridge between the public and the Agency and takes the initiative to ensure that the ENALA’S customers' service meets its customers’ needs by giving appropriate and efficient service.
Descriptions:-
1. Give instant reply to customers
The process mainly concerns with customers’ complaint handling mechanisms. Every customer can report any complain to our instant replay office
2. Organize and deliver regular and/or with request library science, records management and archives administration training and advice.
Time table to issue regular library records management and archives administration training
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Records managment Archives adminstration |
Library |
| 1st |
September 15-26 E.C |
October 1-30 E.C |
| 2nd |
November 15-28 E.C |
January 1-30 |
| 3rd |
March 17-28 E.C |
May 1-30 |
Time table to issue Library, Records Management and Archives Administration Training with customers’ request.
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Records management & Archives
administration
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Library |
| December 9-20 E.C |
April 12-30 E.C |
Time table to deliver e-tanning to Libraries and records managers
Records management & Archives
administration
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Library |
| Dec. 20-30 E.C |
June 10-20 E.C |
3. Organizing Exhibition , Out reaching, Seminars and Public Lectures.
Time table to organize Exhibitions Public Lectures, Out-reaching, Seminars and workshops.
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1st Quarter
July
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2nd Quarter
August
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3rd Quarter
September
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4th Q
October
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November
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December
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January
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February
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March
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April
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May
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June
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| Organize exhibtions |
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X |
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X with request |
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X |
X with request |
| Organize public lectures |
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X |
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X |
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X |
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X |
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| Organize out-reaching |
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X |
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X |
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X |
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X |
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X |
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| Organize seminars and workshops |
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X |
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X |
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X |
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X |
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4. Moreover, NALA’s Customers' Relation and Research Directorate
• Produce manuals, Policies and directives in connection with acquisition, management, preservation and usage of information resources and sets uniform working procedure at national level.
• Sets standard to information centers.
• Performs the registration process of literary heritages at memory of the world at national and international level.
• Conducts impact assessment study and research.
• Delivers professional advice about Comprehensive Library Science, Records Management and Archives Administration.
• Raises awareness of the customers and stake holders about the information resources and promotes their national treasure to be used for study and research purpose.
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